Shipping & Return
The shipping fee covers the processing, quality packaging and insured transport of your order. Our products are shipped with DHL/Express or Itella/Posti depending on item/location. Signature confirmation is always required.
All orders will be shipped generally within 2 business days from the receipt of payment. All orders are shipped in nondescript packaging. Delivery times may vary but find beneath our best estimate.
- Finland (3-5 DAYS)
- Worldwide (5-10 DAYS)
Returns are accepted within 14 days from delivery. Always contact us first, before returning any item.
- Returned items must have all hang-tags still attached on and be returned in the original packaging with all accessories.
- The return or exchange must be flagged to our customer service at email@example.com within 3 days of receiving the item;
- The item must be unused and in the exact same condition as when first received;
- All paperwork and receipts must be returned alongside the item;
- The item must be returned to our premises within 14 days of you first receiving the package.
- A full refund will be issued within 5 bank days upon receipt of the returned compliant item.
- Shipping charges are not refundable.
- Shipping costs of the returned items are the responsibility of the buyer.
- Returned items must be accompanied by the filled in RETURN FORM (included in the package) to the address mentioned on the form.
- General conditions apply.
Right of Withdrawal and Return Conditions
Under the Consumer Protection Act, you have the right to cancel your order within 14 days of receiving the order. Always inform us in advance about the return by sending an email to firstname.lastname@example.org and provide your name and order number/order information. The product must be returned by post within 14 days in its original condition and original packaging. The return costs are the customer’s responsibility. Include a copy of the return notification with the product return. Please ensure that any hang-tags and seal are intact on the product. If the hang-tags/seal have been removed/the product has been used, we reserve the right to charge for the depreciation.
We will refund the amount you paid (we will deduct the postage fee and a handling fee of €30 per order from the amount refunded to you) when the product has been returned and it is in the same condition as when purchased.
Eteläranta 20, 00130 Helsinki, FINLAND
Not collecting the package is not the same thing as a return or cancellation. For packages left uncollected, for which no separate cancellation notice has been made, we will charge a €50 fee plus any costs incurred.